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Refund and warranty policy
If an order is not fully delivered, the shortfall is refunded. In most cases the refund goes to your wallet automatically.
1. Automatic refunds
Refunds are made to your wallet automatically when an order ends in the following cases:
| Case | What you get back |
|---|---|
| The order delivered partially (you booked 1,000, 600 arrived) | Refund of the shortfall, pro rata |
| The order was cancelled or couldn't be delivered | Full refund of the amount paid |
If you ordered the wrong package and the order hasn't started yet, contact support right away to cancel it for a full refund.
Refunds are added to your wallet and shown in your wallet history with the order ID, as well as in the order's timeline. You can use this balance for future orders.
2. Refill warranty when numbers drop
For packages marked with refill, if numbers drop after the order completes, open the order under Orders and click Request refill. The refill period is stated in each package's description and is at most 30 days from completion.
- Refill requests are processed automatically, and you can follow their status on the order page.
- The refill button only appears for packages with refill.
- If a refill can't be done, the order page will say so and you can contact support for a review.
3. When complaints and refills are not accepted
- The order was delivered in full.
- The link was changed, hidden, made private or deleted while the order was running.
- The account or post was restricted by the platform, preventing delivery.
- Numbers dropped after the package's refill period ended.
- The complaint was filed more than 30 days after the order ended.
4. How to raise a complaint
Please send our support team the order ID (for example D1A2B3C4), a short description of the issue and a screenshot if you have one. Support hours: 8am–10pm daily. Contact: Zalo chat.
We respond during support hours. If the issue is on our side, the money is refunded to your wallet as soon as it is verified.
5. Withdrawing from your wallet
Your wallet balance is prepaid credit for services on this website and cannot be exchanged for cash. Unused top-up money can be refunded to your bank: submit a request under Balance refund in your Wallet or in our Telegram bot. The receiving account must be in the name of the person who made the top-up transfer, and requests are processed within 3 business days.
Last updated 24/10/2026. See also our Terms of Use.